Frequently Asked Questions
Everything you need to know about your Orthotal experience.
How long does shipping typically take?
Standard shipping usually takes 5-10 business days depending on your location. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are your products covered by a warranty?
Yes, all Orthotal products come with a 12-month manufacturer warranty that covers any defects in materials or workmanship under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the shipping process and cannot be changed.
How can I contact customer support?
Our support team is available 24/7 via email at [email protected] or through the live chat feature on our website.